Description

About the job Job Opportunity: IT Process Consultant We are looking for a IT Process Consultant with a strong background in IT service management processes, architecture, and tool implementation. You'll play a key role in designing and delivering service transformation solutions and supporting ongoing operations across complex environments. Key Responsibilities: Deliver service management architecture, optimisation and planning Design and implement ITIL-based processes and service operating models Contribute to service integration and management (SIAM) initiatives Conduct process maturity assessments and define transformation roadmaps Support tool strategy, selection, and implementation (e.g., ServiceNow, BMC) Essential Skills & Experience: 3+ years in service management consulting and transformation delivery Experience in service desk transformation, AIOps, and automation Familiarity with Cloud FinOps and service cost optimisation Strong communication, leadership, and stakeholder engagement skills Able to convey technical and non-technical concepts clearly Preferred Qualifications:ITIL4, SRE, COBIT, ServiceNow, BMC, or Cloud certifications (AWS, Azure, Google) Knowledge of software asset management and monitoring tools Bachelor's degree or equivalent qualifications Additional Requirements: Must be an Australian Citizen NV1 security clearance or ability to obtain one Willingness to work on-site 3 days per week (2 days WFH) Flexibility to support after-hours or on-call activities as needed Apply now to be part of a high-impact team delivering critical IT services and transformation projects or contact Luther Borgas at [email protected]