Description

A small family owned engineering firm located in Western Sydney (Eastern Creek) is currently seeking a Helpdesk Support Analyst to join their team on a permanent basis.    You MUST have PR or Australian Citizenship This role requires you to be onsite 5 days a week.   We are seeking an enthusiastic individual with keen attention-to-detail, who is excited about developing their technical skills and keen to stay annd grow with this company over time. Responsibilities: Monitoring and responding to IT level 1 requests / issues. Escalation support requests / issues as required. Communicating with users regarding ticket status, follow-ups and updates. Working on daily assignments, tickets and emails as assigned. Guiding users through troubleshooting steps. Assisting with updating technical knowledge base and documentation. Assisting with scripted and unscripted testing scenarios and documenting results. Provisioning of IT assets (configuration and installation). Maintaining standby IT equipment including inventory tasks. Assisting with hardware, software and licensing audits. Running, reviewing and updating reports. IT project participation as required. Key Skills / Experience: + 3 years Helpdesk Support experience in small to medium sized companies Hands-on experience in diagnosing and troubleshooting of Windows Operating Systems. Working knowledge of computer peripherals (e.g. printers, UPSs etc) Experience with networking and Active Directory preferred. Ability to perform troubleshooting and provide clear instructions. Good problem-solving and multitasking skills. Customer-focussed attitude. Windows certification would be an advantage.   If interested please respond ASAP with your latest resum