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Description

Must be proficient in Korean language Must hold permanent / unrestricted working rights in Australia 12-month contract with high likelihood of conversion to a permanent position Sydney CBD offices close to public transport Flexible / Hybrid working environment (2 days per week in office) About the company Join a global tech giant that is helping organisations streamline operations and improve service delivery through innovative cloud-based solutions. With a global footprint and a strong customer focus, their platform is used by some of the world's most recognisable brands. About the role The organisation is seeking a Technical Support Engineer to assist Korean-speaking customers with technical inquiries and issues related to their software platform. The role ensures smooth customer experiences through timely and effective case resolution. Duties Provide technical support to customers via phone, chat, web, and email, primarily in Korean Troubleshoot and resolve platform-related issues using diagnostic tools and knowledge of the system Collaborate with internal teams to resolve complex technical problems Document case progress and resolutions clearly and professionally Contribute insights for process and product improvements based on customer interactions Requirements At least 2 years in a customer-facing technical support role Fluent written and verbal communication skills in Korean Ability to read and understand JavaScript or Java code Experience with databases such as MySQL or Postgres (Oracle experience is a plus) Understanding of ITSM, ITIL, or CMDB concepts Familiarity with remote administration tools like SSH, SNMP, WMI, or PowerShell If you're fluent in Korean and have a passion for solving technical problems, apply now to join a team making a real impact in enterprise technology support.