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Description

About the job Sydney, NSW Hybrid (2 days in office per week) 12-month contract likely to convert to permanent Full-time (38 hours per week) Rate: $53.11 + Super (per hour) About the Role: A leading global technology company is seeking an experienced Tech Support Engineer to join their Backend Support Team in Sydney. This role is customer-facing and requires strong technical expertise along with a passion for problem-solving. You will be responsible for troubleshooting and resolving complex technical issues, guiding customers through critical challenges, and ensuring a seamless support experience. Key Responsibilities: Provide technical support to customers via web, chat, email, and phone. Diagnose and resolve complex technical issues related to the ServiceNow platform. Utilize diagnostic tools to identify root causes of issues. Collaborate with internal teams to escalate and resolve advanced problems. Document issues, solutions, and technical processes effectively. Contribute insights for process and product improvements based on customer feedback. Key Skills & Experience: 4+ years of technical support experience in a customer-facing role. Strong troubleshooting skills and ability to handle complex technical issues. Experience with ITSM, ITIL, or CMDB frameworks. Programming knowledge: Ability to read basic Java/JavaScript code. Advanced knowledge of MySQL/Postgres (Oracle is a plus). Understanding of remote administration tools (SSH, SNMP, WMI, PowerShell). Strong problem-solving, communication, and customer service skills. Why Apply? Work with a global leader in cloud-based digital workflow solutions. Engage in challenging, high-impact technical work. Collaborate with top industry professionals in a fast-paced environment. 12-month contract with potential for extension. Ready to make an impact? Apply now to join a dynamic support engineering team dedicated to delivering exceptional customer experiences and driving the success of global operations.